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Technology

What To Expect at IT360

First Day Expectations

Contact us for any support issues, big or small!

Phone: Call (309) 282-3830 to submit a ticket

Email: Email support issues to service@IT360.biz

IT360 Service Portal: Login to the portal and submit a ticket: connect.it360.biz/support
*Please note the IT360 Service Portal login information will be sent out to all users the day before your start date and will include the different ways to create a ticket.


First Week Expectations

Prior to your start date, our Service Coordinator will schedule a time with you to send the Team Lead on-site that will be leading Onboarding for your company. Below are some of the things that we will be working on during the first week of Onboarding:


Third Week Expectations

Towards the end of your first 30 days with IT360, we will work with you to schedule your first technology review. We will gather feedback from you on your Onboarding experience, address any business needs, discuss upcoming projects, and more.


Ongoing Expectations

Listed below you will see some of the things that we do on an ongoing basis to help keep everything running as smooth as possible for your organization.

Success Stories

Principal Owner, Marketing Firm

Bringing IT360 on as our technology services “department” was one of the smartest business decisions we’ve made. Over the years, we’ve tried various similar services and have also hired internal IT staff, and we’ve never felt confident that we were adequately supported. IT360 has changed all that. They not only provide proactive, comprehensive technical support and consulting, they engage with us in a way that feels like they are part of our company…a true business partner.

Principal Owner, Marketing Firm

Recent
Technology News

IT360 News
Summer Travel = Cyber Risk

How to stay secure on the go with it360 As summer kicks into full gear, many professionals find themselves working from new locations—whether it’s a vacation rental, a hotel lobby, or the occasional airport gate. While flexible work environments can boost morale and productivity, they also introduce a new wave of cybersecurity risks. We want […]

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IT360 News
Halfway Through 2025: Is Your Tech Strategy on Track?

A mid-year check-in from it360 As we reach the midpoint of 2025, it’s a great time to pause and reflect: is your current IT strategy truly supporting your business goals? We encourage you to use this moment as a strategic checkpoint—to assess performance, identify gaps, and plan with purpose for the second half of the […]

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