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Business
Focused
Technology

What To Expect at IT360

First Day Expectations

Contact us for any support issues, big or small!

Phone: Call (309) 282-3830 to submit a ticket

Email: Email support issues to service@IT360.biz

IT360 Service Portal: Login to the portal and submit a ticket: connect.it360.biz/support
*Please note the IT360 Service Portal login information will be sent out to all users the day before your start date and will include the different ways to create a ticket.


First Week Expectations

Prior to your start date, our Service Coordinator will schedule a time with you to send the Team Lead on-site that will be leading Onboarding for your company. Below are some of the things that we will be working on during the first week of Onboarding:


Third Week Expectations

Towards the end of your first 30 days with IT360, we will work with you to schedule your first technology review. We will gather feedback from you on your Onboarding experience, address any business needs, discuss upcoming projects, and more.


Ongoing Expectations

Listed below you will see some of the things that we do on an ongoing basis to help keep everything running as smooth as possible for your organization.

Principal Owner, Law Firm

Our law firm uses IT360, Inc. for all of our technology needs. They not only provide outstanding service at a reasonable fee, but we consider them an integral part of our practice.

Principal Owner, Law Firm

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